Privacy Policy

Privacy Policy

This Privacy Policy explains how GB HEAT PUMPS LTD (“we”, “us”, “our”) collects, uses, and protects your personal data when you interact with our website, We are committed to ensuring your privacy is protected and comply with the UK General Data Protection Regulation (UK GDPR).

1. Contact Details

  • Company Name: GB HEAT PUMPS LTD
  • Company Number: 15481759
  • Registered Office: 44a Kingsbury Street, Marlborough, Wiltshire, United Kingdom, SN8 1JE
  • Website:
  • Email:

2. Data We Collect

We may collect the following personal data:

  • Contact Information: Name, email address, physical address, phone number
  • Purchase Information: Billing details, order history, payment information
  • Technical Data: IP address, device information, browser data, cookies
  • Marketing Data: Communication preferences, newsletter signup

3. How We Use Your Data

  • Contract Performance: To process orders, handle payments, and deliver products or services.
  • Legitimate Interest: Website improvement, analytics, security, fraud prevention, customer support
  • Consent: Marketing communications, newsletters, targeted advertising (where applicable)

4. Data Sharing

We may share your data with:

  • Payment Processors: To facilitate transactions.
  • Analytics Providers: To understand website usage.
  • Email Marketing Tools: For sending newsletters and promotions (if you’ve opted in).

We do not transfer personal data outside the UK/EEA.

5. Data Retention

We retain personal data for 30 days or as needed to fulfil the purposes outlined in this policy. We may retain some data longer for legal, accounting, or reporting obligations.

6. Data Security

We implement technical and organizational security measures like encryption and access controls to protect your data.

7. Your Rights

Under the UK GDPR, you have the following rights:

  • Access: Request a copy of your personal data.
  • Rectification: Correct inaccurate or incomplete information.
  • Erasure: Request deletion of your data (in certain circumstances).
  • Restrict Processing: Limit how we use your data.
  • Data Portability: Get your data in a portable format.
  • Object: Opt out of certain types of processing (e.g., direct marketing).

8. Cookies

We use essential, functional, analytics, and advertising cookies. You can manage your cookie preferences [provide a link to your cookie settings or describe consent management tools].

9. Children’s Privacy

We do not knowingly collect personal data from children.

10. Privacy Policy Updates

We may update this Privacy Policy. Changes will be notified to you by email.

11. Contact Us

If you have questions or wish to exercise your rights, please email us at